Say you're sorry September 1, 2006

Everyone goofs up sometimes. But a well-worded apology can help head off some potentially explosive client eruptions.

Tips to tailor your message June 1, 2008 By: Caitlin Rivers

One size doesn't fit all in critical discussions with clients about their pets' health. Learn how to weave the threads of your conversation to match the needs of the pet in front of you.

Parasites at a glance June 1, 2008

Educate clients about the health risks parasites pose with this client education handout.

Technician in-room checklist June 1, 2008

Use this checklist to make sure you discuss necessary care recommendations with clients during visits.

More clients, same care June 1, 2008 By: Pam Weakley

Q. Our practice is getting busier. How can we keep a personal touch?

Are you prepared? June 1, 2008 By: Portia Stewart

Here in the Midwest, it's been a stormy season. Some states have seen record numbers of twisters, and we've had to kennel our dog during thunderstorms so many times this year we've stopped counting. If you've ever lived in an area where tornadoes are common, you know the chill the tornado siren sends when it starts to moan.

One way clients burst my bubble June 1, 2008 By: Rachael Hume

When some clients brush off our post-surgery care instructions, they end up paying for it—twice.

6 statements that burst your bubble June 1, 2008 By: Felicia Daniels

Some remarks have the power to deflate your enthusiasm and ruin your day. Consider these responses the next time you're ready to pop from clients' and co-workers' most frustrating comments.

The topics you tailor June 1, 2008

Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.