15 ways to work smarter September 1, 2006 By: Portia Stewart

Want to get more done in less time? Plan for efficiency with these one-step-at-a-time solutions.

When work gets personal June 1, 2008 By: Shawn G. McVey, MA, MSW

Q. How do I set boundaries for employees' conversations while at work?

Put new hires on the right path June 1, 2008 By: Julie Gurnon

Don't let high turnover send your team off track. Here's how you can contribute to new team members' success and create a culture that encourages them to stay.

6 statements that burst your bubble June 1, 2008 By: Felicia Daniels

Some remarks have the power to deflate your enthusiasm and ruin your day. Consider these responses the next time you're ready to pop from clients' and co-workers' most frustrating comments.

Trainees: Open up to learning June 1, 2008 By: Julie Gurnon

Show your new team members you're working to make their jobs easier and provide the best service and care.

Receptionist position description June 1, 2008

The receptionist's main responsibility is to assure the smooth, orderly flow of clients and patients. Receptionists report to the Client-Services Director.

More clients, same care June 1, 2008 By: Pam Weakley

Q. Our practice is getting busier. How can we keep a personal touch?

How much do you do? June 1, 2008 By: Karen E. Felsted, CPA, MS, DVM, CVPM

You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions.

Sample script: Turn phone shoppers into clients June 1, 2008 By: Gina Toman

When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script: