| | AVMA harassment policy
| | View the AVMA's model policy on harassment and a discrimination-free veterinary workplace. |
|  |  |  | Dandy's day at the dentist
| | | Use this client education form to educate clients about the care their pet receives during a dental appointment. |
|  | The fecal experiment
| | | This sample flow chart demonstrates how your whole team can communicate more effectively to boost client compliance. |
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| A quick tip from Firstline Live:
| | Firstline | | Use simple language and reinforce the benefits when you offer a recommendation, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. |
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| What dreams may come
| How a Vet Ec board member snuck into my subconscious.
| | Veterinary Economics | | Seeing our board members at CVC East in Baltimore clearly got to me. |
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 | Those new arrivals
| | Firstline | | We haven't told our dog, Sebastian, that he'll have a new sibling this August. When our son was born a few years ago, Sebastian was the most enthusiastic cheerleader you could ask for. So I'm hoping he'll revive that same joyous spirit when he has another little human brother or sister. These transitions take patience, but there are many little rewards along the way. |
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|  | | Ask Amy: I can't discipline
| | I'm an office manager for a practice with 26 doctors and team members. Because the owner hires personal friends, I can't effectively discipline team members who don't meet expectations. One problem employee has known the owner for more than 20 years. She's not a team player and her poor performance frustrates others. What can I do? | | |
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| The fecal experiment
| | Firstline | | This sample flow chart demonstrates how your whole team can communicate more effectively to boost client compliance. |
|  |  | | Dog lifestyle survey
| | Firstline | | This sample form will remind you to ask clients important lifestyle questions. |
| | Dandy's day at the dentist
| | Firstline | | Use this client education form to educate clients about the care their pet receives during a dental appointment. |
|  |  |  |  |  | What shoe are you?
| | Firstline | | Use this card to record your biggest work challenges and what your team can do to relate to you. Then discuss your answers at the next staff meeting. |
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