Sheila Grosdidier

Handle phone shoppers

Take messages effectively

Call clients back with updates
Karen Felsted
DVM, CPA, MS, CVPM

Don't let fees escape (why you should care)

Archived Presentation
PDF of Presentation

Podcast coming soon!
Cindy Adams
Karl Salzsieder
Fred Metzger
Ernest E. Ward
DVM
    Debbie Allaben Gair,
      Brad Swift,
      DVM

      Re-evaluate
      your goals
      Mark Opperman,
      CVPM

      Offer five-star
      service

      Archived Presentation
      Download Podcast
      Link to Handouts
      Robin Downing,
      DVM, DAAPM, CVZ

      Manage pets'
      pain

      Archived Presentation
      Download Podcast
      PDF of Presentation
      Event Q&A
      Sheila Grosdidier,
      BS, RVT

      Boost client compliance

      Archived Presentation
      Download Podcast
      PDF of Presentation
      Link to Event Handouts
      Jim Kramer,
      DVM, CVPM

      How to handle
      difficult clients